With new FAA drone regulations coming out this week, insurers are moving fast to replace a person on a ladder with an eye in the sky. Within a year, Travelers plans to have several hundred drones in use by claims adjusters.
Travelers has already done a dry run of a drone operator training course at its Claims University in Windsor, as an FAA draft rule in February suggested that the change in licensure was coming. Travelers ran a test group of about 10 adjusters through the program, which includes book work, computer simulation and indoor practice, and is pleased with the results. The company specifically chose a diverse group — those who are used to using video game controllers and those who didn't have gaming experience — and all became competent drone operators by the end.