After AIG paid out promptly after the Virgin Galactic disaster, an impressed Sir Richard Branson approached them about doing business together. This week they announced the launch of Virgin Money Insurance in South Africa; a web portal offering car, home, and funeral insurance underwritten by AIG.
The partnership between these two global giants is a strong one built on a motivation to make sure customers are adequately insured and that they have a transparent and open relationship with Virgin Money Insurance throughout the life of their policy. To become truly customer-centric requires an understanding of the customers’ time and needs. Virgin Money Insurance will meet the first requirement through the digital environment they have developed for customers. Customers will be able to apply for and receive a binding quote in under 5 minutes. Added to this, all Virgin Money Insurance policy holders will have access to Virgin Money Insurance Assist, a call centre service that will help customers out of motor and home emergency situations regardless of which cover they have with Virgin Money Insurance.