The automated tools will come with advanced analytics to give advisers personal information about their clients, such as pointing out a child who may need college savings. It will even mine the voice and data communications, such as emails or social media exchanges, between advisers and clients to point out certain situations to advisers. “Sometimes when you have a conversation you can miss things,” Ms. Allaire said. The tool, for instance, might remind an adviser that the client mentioned they need some additional insurance or were looking to receive information about estate planning.

http://www.investmentnews.com/article/20170130/FREE/170139992/raymond-james-to-deliver-robo-service-for-advisers-by-year-end