But Revolut did not have a telephone number. Instead it had an “in-app chat” facility that failed to work. A conversation would be started but not finished. A member of the Revolut team left the chat without closing it. Mr Walker found it impossible to make progress on finding his money or receiving a full explanation. “I must have contacted Revolut more than a hundred times to inquire what was happening and to offer information and documentation using the in-app chat system,” he says. “I provided all I could, such as a thorough explanation, the loan agreements, documents showing where the money was coming from, tax statements, bank statements, but I received no feedback or follow-up on my offer of further documentation.”

https://www.ft.com/content/8cf142df-d42d-4cd5-b63c-2247feb68793