What’s not happening is that every dollar invested by younger generations is going digital. The growth has slowed, particularly in non-Vanguard type robos. Clients might be fine with a digital platform when you have $50,000, but it’s not exactly the same when you have $5 million. What is the most important tech tool in the advisor’s toolkit? It’s the ability for an advisor to leverage a CRM and from that initial entrance of data be able to flow the data all the way through to an account opening at the custodian. That level of automation becomes really critical — end-to-end of an account opening without touching paper — especially for advisors that are growing quickly. Otherwise advisors will have to do everything manually and that is slow and fraught with errors.

https://www.financial-planning.com/news/tca-by-e-trade-president-josh-pace-talks-robo-advisors-ria-channel