India's YES bank offers over 60 financial products through the messaging app using a chatbot interface. The bot uses Microsoft's natural language processing engine Luis to make banking simple.
| less than a minute read
YES Bank deploys AI robot to interact with customers on WhatsApp
Customers can now use WhatsApp to check account balances, order cheque books, report unauthorised transactions, redeem rewards points, connect with online and telephone call centres, and apply for 60+ banking products. Users can also get an overview of Covid-19 relief packages and donate to the PM Cares Fund.
