Aussie enterprise software firm Atlassian is leaning on automation and easy-to-use computer coding tools to give its workers more control over the applications they use in areas like finance, sales, and marketing—without going through IT departments.
“Our bots are seeing excellent career growth,” Archana Rao, Atlassian’s chief information officer, said on Wednesday at a virtual networking event hosted by The Wall Street Journal. Ms. Rao said line-of-business employees are better placed than IT leaders and managers to identify apps they need to do their jobs—especially in an organization with several thousand workers. As IT leaders, she said, “we don’t know everything that’s out there in the market.” Giving workers outside IT the ability to source, develop and deploy their own digital tools can prevent costly bottlenecks in getting key business apps up and running, she added.