A rush to buy tickets for Taylor Swift’s first tour in five years—and five albums—left fans scrambling and distraught as Ticketmaster’s system was overwhelmed in markets across the U.S. and would-be buyers waited in long lines. Live Nation Entertainment's Ticketmaster site, which is selling tickets for the 2023 tour via a system meant to give preferential treatment to longtime fans, crashed in New York and other cities amid a crush of fans trying to snap up what industry executives have anticipated will be the hottest tickets since the lift of pandemic restrictions on the live touring business.