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Ticketmaster is facing mounting scrutiny, including from lawmakers and state authorities, over its sale practices after outcry from Taylor Swift fans over website outages and long waits to buy tickets for the singer’s upcoming “Eras” tour. In a letter addressed to Michael Rapino, the president and CEO of Ticketmaster's parent company Live Nation Entertainment, Sen. Amy Klobuchar, D-Minn., expressed, “serious concerns about the state of competition in the ticketing industry and its harmful impact on consumers.”
“Ticketmaster’s power in the primary ticket market insulates it from the competitive pressures that typically push companies to innovate and improve their services,” said Klobuchar, who is chair of a Senate subcommittee on antitrust issues. “That can result in the types of dramatic service failures we saw this week, where consumers are the ones that pay the price.”
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