The BNPL finance provider has seen headcount fall 22% to 3,500 during that time, mostly due to attrition, CEO Sebastian Siemiatkowski said. The company now has about 200 people using AI for their core work.
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Klarna stopped all hiring a year ago to replace workers with AI
“People internally at Klarna are just rallying to deploy as much efficiency AI as they can,” he said. “We’re going to give some of the improvements that the efficiency that AI provides by increasing the pace at which the salaries of our employees increases.”
