Agentforce for Retail will offer a new library of pre-built agent skills that will help retailers automate things like order management, guided shopping, appointment scheduling and loyalty promotion creation. Retail Cloud with Modern POS will help retailers serve customers online and offline with features like mobile POS, clienteling, endless aisle, mixed cart and omnichannel fulfillment, and inventory management.
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Salesforce to launch AI agents and cloud-based POS for retailers
“Together, AI-fueled digital labor and a modern POS can unlock a new scale of operational capacity for retailers,” Nitin Mangtani, senior vice president and general manager of retail at Salesforce, said in the release.
