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OpenAI’s new “Operator” agent automates tasks like expense reporting and grocery shopping by browsing, clicking, and typing on behalf of users. Integrated with platforms like Instacart and Uber, Operator aims to streamline workflows, saving time and enhancing efficiency.
Today’s announcement marks OpenAI’s first official foray into the intensifying AI agent race. As agent technology has evolved, business software companies from Microsoft to Salesforce and Workday have released versions of agents, which can do things like summarize reports and contact sales prospects and job candidates. Google and AI startup Anthropic also recently released agents, which are similar to Operator in that they can browse webpages and interact with menus and buttons. One key difference between the companies is reach. ChatGPT has 300 million weekly active users, plus OpenAI said last fall it had 1 million paying business customers.
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