"Small businesses face declining service quality, largely due to a growing shortage of qualified professionals. At best, the relationship is impersonal and transactional; at worst, it can range from careless tax preparation that overlooks obvious savings to preparers completely disappearing weeks before taxes are due."

https://www.finextra.com/pressarticle/104788/ex-plaid-openai-google-execs-raise-18-million-for-tax-platform?stream=top