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The AI applications span across UnitedHealth’s insurance, health delivery and pharmacy units, transcribing conversations from clinician visits, summarizing data, helping process claims and powering customer-facing chatbots. Some 20,000 of the company’s engineers also use AI to write software.
“We’re acutely aware of our responsibility to help fix the healthcare system. We are part of it,” said Dadlani, who joined UnitedHealth in 2022 from snackmaker Mars, where he was chief digital officer.
https://www.wsj.com/articles/unitedhealth-now-has-1-000-ai-use-cases-including-in-claims-f3387ca3
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