Bank of New York Mellon said it now employs dozens of artificial intelligence-powered ‘digital employees’ that have company logins and work alongside its human staff. Similar to human employees, these digital workers have direct managers they report to and work autonomously in areas like coding and payment instruction validation. Soon they’ll have access to their own email accounts and may even be able to communicate with colleagues in other ways like through Microsoft Teams.
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Digital workers have arrived in banking
“This is the next level,” Russell said. While it’s still early for the technology, Russell said, “I’m sure in six months’ time it will become very, very prevalent.”
