In the letter, part of the company’s annual report, he described a “rewiring” of commerce driven by agentic artificial intelligence (AI), tokenized credentials and data, stablecoins and digitized identity. He argued that every new way to pay (from account-to-account and wallets to crypto and “agent-led commerce”) only matters if it can scale with security, reliability and modern risk controls.
“Generative AI-driven, or agentic, commerce is transforming the digital shopping experience,” he stated in the letter. “This shift will rival the impact that online shopping and mobile devices have had on commerce in past decades.”
