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Chase's march towards an improved omnichannel banking experience continues, as it announced the roll out of a new generation of eATMs that enable cash withdrawals via app.
With JPMorgan Chase's Chief Brand Officer, Susan Canavari, stating that its "physical locations are changing dramatically" at last week's 4A Data Summit, and the announcement of its digital wallet in October of last year, it is clear that the eATM is yet one more example of things to come from Chase.
JPMorgan Chase is planning to reveal its next generation of ATMs, which will enable withdrawals through ApplePay or the bank’s smartphone app. The machines do not require customers to use cards, and the apps will enable cash withdrawals of up to USD 3,000 — 3 times more than the current threshold. The eATM interfaces via a large touchscreen, and customers can use it like a conventional ATM and withdraw and deposit cash using their card. If users have ApplePay, they can launch the app, authorize via their fingerprint — just as they would with regular point-of-sale transactions — and enter their pin into the eATM. They can then withdraw as usual. Customers can also use their Chase Cardless ATM app to generate an access code, key it into the eATM, enter their pin and the amount, and withdraw their cash.
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