Another bank CEO is saying the change in the industry's human capital because of automation will be massive, although Deutsche Bank CEO John Cryan sees a silver lining in the bank employees' upskilling and taking on more interpersonal roles.
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Deutsche Bank CEO gets brutally honest about what automation is going to do to banking jobs
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One way to change what it means to be a banker, the Deutsche Bank boss said, is to push people to use more interpersonal skills — something machines won't master anytime soon: "We need to increase the number of people who face clients and counterparts and external stakeholders and reduce the number who are focused internally, producing numbers, calculating outputs."
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