.jpg){kind=avatar}
Another bank CEO is saying the change in the industry's human capital because of automation will be massive, although Deutsche Bank CEO John Cryan sees a silver lining in the bank employees' upskilling and taking on more interpersonal roles.
One way to change what it means to be a banker, the Deutsche Bank boss said, is to push people to use more interpersonal skills — something machines won't master anytime soon: "We need to increase the number of people who face clients and counterparts and external stakeholders and reduce the number who are focused internally, producing numbers, calculating outputs."
More posts by Sean Lippel
