Despite CEO Mike Cagney's resignation amidst sexual harassment lawsuits, SoFi's online sentiment expressed via social media and news sites remains positive. Perhaps the company has been overshadowed by scandals at larger tech companies (Uber), or the swift response by SoFi has suppressed some of the negative impact usually seen from such scandals.
“I guess I don’t really care as it pertains to my loan,” said Alex Nocella, 27, a SoFi customer since 2013. “It damages my view with the way they’re operating their business, but it doesn’t change the relationship I have with them. It wouldn’t stop me from getting another loan with them.” For Sean McNair, 33, who has been a SoFi customer for six years, the recent events have been cause for reflection. “It’s important for companies to realize that being successful does come with a level of responsibility,” he said. But despite the recent turn of events, McNair said he still holds the company in high regard as a customer. “It doesn’t change my overall perception of the company — its mission and way it interacts with members is still intact.”
http://www.tearsheet.co/marketing/sofis-lawsuits-dont-seem-to-be-affecting-its-brand