Standard Chartered has announced that it will launch a chatbot powered by Kasisto to help clients manage money, make payments, and analyze spending on its online and mobile platforms via natural conversations.
Standard Chartered selected Kasisto's KAI Banking for its chatbot based on the platform's proven track record of delivering bots that engage customers in 'human-like' conversations. Zor Gorelov, Chief Executive Officer and Co-Founder of Kasisto, said: "KAI is already a banking expert and once it's trained on Standard Chartered products and services, it will serve as a powerful AI brain ready to meet their clients in the channel they prefer. It has the know-how to fulfill client requests, make recommendations and solve problems – while delivering banking with a human touch. The KAI-powered bot can handle all of the unique ways people communicate and when there is a need to talk to a human, the bot can seamlessly hand off to a Standard Chartered banking professional."