With the merger of two payment processors, ~40m Americans will make payments to a corporation they know almost nothing about. MarkeWatch believes the merger of Nelnet and Great Lakes Educational Loan Services continues to consolidate an industry that will further put student borrowers in a disadvantaged position.
Still, such a high level of consolidation “creates an incentive to make these servicers too big to fail,” said Whitney Barkley-Denney, policy counsel at the Center for Responsible Lending, a consumer advocacy organization. “It just creates more risk for the borrower when so much of it is concentrated.” And given Nelnet’s somewhat troubled past, the prospect of the firm handling such a large share of the government’s business and borrowers’ accounts is particularly concerning, advocates say. “There is a history there that I really can’t get completely beyond as somebody who lived through it,” said David Bergeron, a senior fellow at the Center for American Progress, who worked at the Department of Education for more than 30 years.