Glia (formerly SaleMove), a New York startup cofounded by Justin DiPietro, Carlos Paniagua, and now-CEO Dan Michaeli in 2012, aims to capitalize on the trend with an omnichannel customer service platform that supports text, phone calls, video chat, and more. Today the company announced that it has raised $20 million in series B funding led by Insight Venture Partners, with participation from current investors Tola Capital, Wildcat Capital Management, Grassy Creek, and Entrepreneurs Roundtable Accelerator, bringing its total raised to $29 million.

https://venturebeat.com/2019/03/13/2472019/