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The latest service disruptions come at an awkward time for Robinhood. While the company has enjoyed huge customer and revenue growth in 2020, and raised large amounts of money from investors, it is also facing scrutiny over its customer service and technical stability.
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A person familiar with Robinhood told Fortune that "Some of our customers were briefly experiencing degraded performance on our web app" but did not provide additional details. Numerous Robinhood customers on Twitter cited delays arising from their attempts to purchase shares of Tesla and Apple, which respectively carried out 5-1 and 4-1 stock splits on Monday that led to a wave of purchases.
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