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Tactics, known as debt-shaming, have become highly controversial in Kenya, where a flood of small loans, once championed as a way to lift people out of poverty and enable hard-working borrowers to fund businesses or cover unexpected costs, has also created a market for unscrupulous debt collection.
“That was really weird,” Ms Mazune said, sitting in a red swivel chair at the barbershop where she works. “I paid it and then deleted the app.” Four other borrowers in the Kenyan capital also said that collection agents had pursued them to recover Branch loans, either by informing their friends and family using contact information scraped from their phone or, in two cases, by threatening to tell their employers.
https://www.ft.com/content/16c86479-e88d-4a28-8fa4-cd72bace5104
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