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A good read from the FT on how the hospitality sector turned to QR code payment and employment apps to lower costs and fill gaps in staffing. Before the pandemic, the term “QR code” would have been anathema to many restaurateurs. But, “the pandemic makes all transitions easier”.
“We are not adding technology to the restaurant, we are just replacing the credit card machine,” he explains. “Fifteen minutes before you need to go, you don’t need to think about the bill. You have time for coffee and dessert.” King says payment has always been the “dirty” part of eating out. “The perfect experience for a lot of people going to a restaurant is either to stand up and leave or sign a bill with a flourish and stand up and leave. Sunday gets as close to that experience as you could have.”
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