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With non-white borrowers continuing to receive a lower percentage of capital for homes and businesses, Ocrolus executive David Snitkof has co-authored a study by New York University Professor Sabrina Howell on automation in small business lending. For the study, Ocrolus contributed data it compiled while handling document automation for the COVID-19 pandemic under the Paycheck Protection Program (PPP).
“The greatest black box of all is the human mind,” Snitkof said. “You never know how people make decisions. If you can take those aspects and have them audited and automated, you take a lot of the potential bias out of the system.”
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