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News by FinTech Collective Archive

Banks’ cautious approach to generative AI is more internal than customer-facing

Louden Richason

July 27, 2023

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Louden Richason

Citi CEO Jane Fraser recently expressed the importance of banks embracing generative AI, months after the global U.S. bank reportedly restricted employees’ use of the AI-powered chatbot.

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“The investments and mindshare we’re devoting to generative AI are because we think it will help us accelerate our transformation efforts and run the bank more efficiently and at greater speeds and scale,” said Citi CEO Jane Fraser.

https://www.pymnts.com/artificial-intelligence-2/2023/banks-cautious-approach-to-generative-ai-is-more-internal-than-customer-facing/

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