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Bank chiefs relish prospect of AI boost to productivity

Hopes for AI’s ultimate impact remain high, albeit grounded more in nuts and bolts productivity gains than earlier sexier use cases.

“It’s the most profound opportunity for our industry, and for Deutsche Bank, to drive efficiency and to drive automation . . . as well as a significantly better customer engagement experience,” says Deutsche’s chief technology, data and innovation officer Bernd Leukert. “We are clearly ambitious and put this front and centre of our strategy.”

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ai, banking