Generative AI has found a home at the center of Walmart’s customer experience efforts. Better data crunching capabilities are improving the behind-the-scenes operations that fuel experiences in-store and online. Walmart used large language models to create or improve more than 850 million pieces of data across its product catalog. Without generative AI, the process would have required 100 times the head count to complete in the same amount of time, executives said. The primary in-store improvement is that associates’ can use in-store technology like mobile tools to quickly locate inventory and get items on shelves or to waiting customers — a significant upgrade from the “treasure hunt” of finding items in years past, according to John Furner, president and CEO of Walmart U.S.

https://www.retaildive.com/news/walmart-generative-ai-product-data-points/724782/