The Swedish fintech has already cut its workforce from 5,000 to 3,800 in the past year. Chief executive Sebastian Siemiatkowski told the Financial Times that Klarna could employ as few as 2,000 employees in the coming years as it uses AI in tasks such as customer service and marketing.
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Klarna aims to halve workforce with AI-driven gains
“Not only can we do more with less, but we can do much more with less. Internally, we speak directionally about 2,000 [employees]. We don’t want to put a specific deadline on that,” he added.
