The company, which works with thousands of retailers like Rothy’s, Untuckit and Fanatics, was launched in 2016. The first return it processed came from a customer who spent $75 on foundation, sight unseen, and wound up with the wrong shade for her skin tone. She was issued instant store credit, which she then used to buy the foundation in a different shade, in addition to throwing in a lipstick.

https://www.forbes.com/sites/laurendebter/2019/04/17/this-max-levchin-backed-company-is-tackling-the-100-billion-returns-industry/#4b840e5515dd