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India's YES bank offers over 60 financial products through the messaging app using a chatbot interface. The bot uses Microsoft's natural language processing engine Luis to make banking simple.
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Customers can now use WhatsApp to check account balances, order cheque books, report unauthorised transactions, redeem rewards points, connect with online and telephone call centres, and apply for 60+ banking products. Users can also get an overview of Covid-19 relief packages and donate to the PM Cares Fund.
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