The bank is working with the Singapore government to use face verification technology to sign up customers on its digital banking platform.
With Covid-19 accelerating take-up of digital banking, DBS is piloting the use of SingPass face verification technology as a way to simplify the online signup process. The bank estimates that there are more than one million DBS customers who are SingPass holders and do not use digital banking services, of which over 60% are seniors aged 62 and above. Rather than using their cards and PINs for verification, DBS customers can register with a selfie which is matched against photo records from the government’s biometric database. Once verified, users receive an SMS and can set up their digital banking credentials.