Artificial intelligence is expected to erase 230,000 jobs in capital markets by 2025, according to a study published by researcher and consultancy Opimas. Asset managers are likely to see the most losses – about 90,000 globally.
Capital markets firms could spend $1.5 billion on AI technologies this year, growing to $2.8 billion by 2021, Opimas predicts. In addition to trading and money management, AI can help financial firms reduce costs associated with know-your-customer compliance and fraud surveillance, he said. He expects to see commercial software for those functions start to gain wider use by the end of 2018. Deutsche Bank is deploying AI to cut the costs and increase the accuracy of its compliance efforts, CIO Journal reported in April. The bank is focusing on analyzing voice and video data, especially in interactions with clients, said Elly Hardwick, head of innovation at Deutsche Bank.