The AI assistant has had 2.3m conversations, two-thirds of Klarna’s customer service chats, and is doing the equivalent work of 700 full-time agents. Notably, it is also on par with human agents in regard to customer satisfaction score.
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Klarna AI assistant handles two-thirds of customer service chats in its first month
"Klarna is at the very forefront among our partners in AI adoption and practical application.” said Brad Lightcap, COO of OpenAI. “Together we are unlocking the vast potential for AI to boost productivity and improve our day-to-day lives."
