Klarna's new AI tool does the work of 700 customer service reps
Klarna says that its AI Assistant is "more accurate" in "errand" (ticket) resolution and has contributed to a 25 percent drop in repeat...
News by FinTech Collective
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Britons spend total of 800 years waiting to speak to the taxman
HMRC has cut its helpline staff while promoting digital services that do not provide like-for-like replacement to save money, the...
Klarna AI assistant handles two-thirds of customer service chats in its first month
The AI assistant has had 2.3m conversations, two-thirds of Klarna’s customer service chats, and is doing the equivalent work of 700...
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