Klarna says that its AI Assistant is "more accurate" in "errand" (ticket) resolution and has contributed to a 25 percent drop in repeat...

HMRC has cut its helpline staff while promoting digital services that do not provide like-for-like replacement to save money, the...

The AI assistant has had 2.3m conversations, two-thirds of Klarna’s customer service chats, and is doing the equivalent work of 700...