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Disputes over credit-card charges, once a measure of last resort, have surged as shoppers learn how easy it is to deploy them. Last year, consumers disputed about 105m charges with credit-card issuers in the U.S., worth an estimated $11b, up from $7.2b in 2019.
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“We, unfortunately, see a growing number of consumers intentionally reporting a legitimate transaction as fraud or disputing the purchase,” said Sarah Grano, a spokeswoman for the American Bankers Association, a trade group.
https://www.wsj.com/personal-finance/credit-card-dispute-chargeback-costs-b37ff892
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