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According to the report, consumer advocates argue the trend shows people are wising up to their rights. Federal law lets card holders dispute billing errors, unauthorized/unrecognized charges and transactions for products that were defective or not delivered. And then there’s “friendly fraud.” That’s the term for when cardholders use the process to dispute legitimate charges.
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“We, unfortunately, see a growing number of consumers intentionally reporting a legitimate transaction as fraud or disputing the purchase,” said Sarah Grano, a spokeswoman for the American Bankers Association, a trade group.
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