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According to the report, consumer advocates argue the trend shows people are wising up to their rights. Federal law lets card holders dispute billing errors, unauthorized/unrecognized charges and transactions for products that were defective or not delivered. And then there’s “friendly fraud.” That’s the term for when cardholders use the process to dispute legitimate charges.
“We, unfortunately, see a growing number of consumers intentionally reporting a legitimate transaction as fraud or disputing the purchase,” said Sarah Grano, a spokeswoman for the American Bankers Association, a trade group.
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