.jpg){kind=avatar}
The first innovation created through the partnership is a custom enterprise search engine, which integrates Retrieval-Augmented Generation (RAG) techniques to enable Nubank’s over 7,000 employees to quickly find useful internal data to boost decision making and streamline workflows. In addition, the partnership has led to the development of a Call Center Copilot, designed to assist agents in real-time by integrating the bank’s chat history and knowledge base.
Nubank, which serves over 114 million customers across Brazil, Colombia, and Mexico, is also piloting a GPT-4o vision-powered solution aimed at providing “more consistent and high-quality responses to fraud incidents”. This technology, combining natural language processing and image recognition, helps analyse customer communications, transaction records, and submitted documents.
