Marketers are increasingly deploying AI agents to generate personalised campaigns at scale. Brands like Prudential now entrust AI with content creation and compliance, signalling a shift toward automation, with human oversight shrinking as AI sophistication grows.
At last year’s Aspen Ideas Festival, Prudential debuted an AI photo booth that outlines each user’s potential retirement, complete with a simulated image of the person 20 years into the future. The project is designed to help identify new customers, said Widhani. Since Prudential works in a highly regulated industry, it has begun testing evaluative AI agents that review all AI-generated content to determine whether it complies with relevant legal regulations and adheres to the company’s brand voice, Widhani said. AI-generated content that is published under the names of Prudential executives requires an extra layer of scrutiny, she said.
