Banking has become an extremely competitive sector when it comes to tapping advanced AI use cases, said Alexandra Mousavizadeh, co-founder and chief executive of Evident, which tracks AI adoption across the finance sector. And yet Bank of America has positioned itself well so far, she said. The bank has applied for about 1,400 AI patents, more than half of which have been granted so far. Its client-facing AI chatbot Erica recently surpassed three billion interactions since its 2018 rollout. And the employee version, rolled out in 2020, is now used by more than 90% of the bank’s 213,000 employees. It is one of the industry’s broadest AI rollouts so far, Mousavizadeh said.

https://www.wsj.com/articles/the-man-behind-bank-of-americas-13-billion-tech-agenda-3d770a2d?mod=tech_lead_pos5