The number of ATMs around the world fell for the first time last year as banks closed branches and redirected resources toward digital payments,
Bank customers are increasingly turning to their mobile phones for routine financial services, and moving away from cash in favor of credit and debit cards. JPMorgan Chase & Co., the biggest U.S. bank, cut back its branches by 2% last year while earmarking $10.8 billion for technology. The lender saw a 5% increase in active digital customers, and an 11% gain in active mobile customers.