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The company, which recently closed a deal valuing it at $40b, came under fire after users complained they were being accidentally logged in as other people, given them access to strangers’ personal information. The company, which is headquartered in Sweden, now boasts over 90m users worldwide.
The statement, penned by CEO Sebastian Siemiatkowski stated there had been a “self-inflicted incident, that for 31 min affected not more than 9,500 of [its] app users. He added “that a human error caused the bug and it was not an external breach of [the company’s] systems.” “It is important to note that the access to data has been entirely random and not showing any data containing card or bank details (obfuscated data). Even though GDPR would classify the information visible as ‘non-sensitive’, for Klarna all data is important. We are taking this incident very seriously and we will work tirelessly to regain the affected consumers’ trust,” the statement said.
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