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Asia Pacific (APAC) region is showing strong demand for analytics tools to help banks manage operational decisions. As internal misconduct has caused banks to pay high fines, regional banks are looking towards analytic tools and alerting systems to regain customer trust and profitability.
Operational and conduct risk management is generally underdeveloped across Asia, and regulatory policies around this will push banks to adopt analytics to mitigate these risks. Banks should run analytics across all customer interactions. Staff and customer leave data points when they enter and leave the building, when they sign and off trading platforms and more. Banks need to increasingly mine these data points to flag anomalies and alert to possible misconduct.
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