He likens the chatbot interface to the DOS command line that was the point of entry for PC users in the 1980s. No one who's not a programmer interacts with a computer that way anymore, for good reason: "We're using these beautifully intuitive devices that are mostly glass and we're tapping the shit out of them." The graphical user interface won, especially for consumer products. "It just wasn't clear to us back in the early days of Digit," Bloch says. In the coming months, Digit will look different, Bloch says. The app won't get rid of SMS and other messaging options altogether, "but it's not messaging first." You'll be able to adjust your savings goals by tapping on buttons instead of laboriously giving instructions to an admittedly charming but mostly clueless bot.

https://www.inc.com/sonya-mann/digit-chatbots-are-dead.html