Goldman suggests that more than a quarter of customers don’t plan to return to branch offices even after it is safe to do so.
Marcus, the online platform run by Talwar, provides savings accounts and personal loans, as well as a credit card in partnership with Apple Inc. Checking accounts are planned for 2021. Goldman’s consumer push is part of a bid to become less reliant on trading and investment banking. Low interest rates have depressed the firm’s advantage in high-yield accounts, and prompted Marcus to cut the rate on its online savings account.