A spike in individual investing this year has buoyed the entire brokerage industry. Retail equity orders accounted for 20% of U.S. stock trading in the past quarter, up more than five percentage points from the prior year. But as much as the boom in stock trading by individuals has been a hallmark of this year, so has service disruptions at the online brokerages. What’s more, customers have also reported hacks into their brokerage accounts.
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Outages at Interactive Brokers, Robinhood leave stock traders furious
Interactive Brokers Group Inc. apologized to clients and said it “experienced a significant failure in multiple segments of a highly resilient data storage system.” The company, with more than 1 million customers, said in an emailed statement that its systems had “mostly recovered.” Shares of the Greenwich, Connecticut-based company slid 2.9%.
