Klarna says that its AI Assistant is "more accurate" in "errand" (ticket) resolution and has contributed to a 25 percent drop in repeat inquiries. Tickets are now completed in less than two minutes, compared to 11 minutes previously. The tool is now available in 23 markets and communicates in more than 35 languages.
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Klarna's new AI tool does the work of 700 customer service reps
"Over the past year Klarna's AI assistant has had 2.3 million conversations, representing two-thirds of its overall customer service chats."
